Privacy Policy

Introduction

OTAPrime Holidays LLP ("OTA Prime", "we", "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and the choices you have when you use our travel services and Platform.

Scope

Our services are intended for customers in India. We do not offer services outside India. Your data will primarily be stored and processed in India.

Information We Collect

• Information you provide: name, DOB, gender, contact details, address, identity information (e.g., passport for international travel), and documents you upload (e.g., IDs, visa docs) for booking or verification.
• Sensitive data (with consent): payment details handled via our gateway (we do not store full card data on our servers); optional KYC/verification data if applicable.
• Automatically collected: IP, device/browser, usage analytics, pages viewed, search and booking interactions.
• Location data when you enable location-based features.
• Third-party sources (e.g., social login basic profile), referrals, or partner promotions per your settings on those services.

How We Use Your Information

• To facilitate bookings and share necessary details with suppliers.
• To communicate confirmations, alerts, changes, and support responses.
• To improve Platform performance, features, and relevance.
• To process payments/refunds and prevent fraud or misuse.
• To comply with law and enforce our terms and policies.
• With consent, to send offers/newsletters; you can opt out anytime.

How We Share Your Information

We do not sell or rent your personal information to marketers.

• With travel suppliers (airlines, hotels, operators) to fulfil bookings.
• With payment processors and service vendors (hosting, analytics, support).
• With authorities when required by law or to protect legal rights.
• During business transitions, subject to equivalent privacy commitments.
• With your consent for purposes not covered above.

Data Security and Retention

• We apply reasonable technical, administrative, and physical safeguards appropriate to the sensitivity of the data.
• We retain data as needed for services, legal/regulatory requirements, dispute resolution, and fraud prevention.

Your Rights and Choices

• Access/update your info and request corrections.
• Request deletion/anonymization subject to legal retention needs.
• Withdraw consent for marketing; opt out via provided links.
• Request portability, object/restrict processing where applicable.

Cookies and Tracking

We use cookies or similar technologies to remember preferences and improve experience. You can control cookies in your browser; some features may not work if disabled.

Children

Our services are not directed to children under 18. Minor data is processed only as provided by guardians for travel fulfilment.

Updates

We may update this policy. The revised version is effective when posted on this page. Significant changes may be notified through prominent notices.

Grievance Officer

Grievance Officer: Mrs. Hema Singh

Designation: Grievance Officer – OTAPrime Holidays LLP

Address: KA-27 Kisan Colony Phase 1, Patna, Bihar, India

Email: partners@otaprime.com

Contact Us

Email: contact@otaprime.com

Customer Care Number: +919155550316

Office Address: F-2, Gorakhnath Complex, Boring Road, Patna, Bihar, India